Service Manager

Leading activities and managing incidents with the key objective of restoring agreed services within defined timeframes. 

Ensuring that all requests are properly documented and tracked; monitoring KPIs (e.g., response time, service delivery) and ensuring accurate and objective reporting. 

Acting as a central communication point, providing clear, timely, and relevant updates to technical teams and business users at various organizational levels and to clients. 

Planning, coordinating, and overseeing activities and related tasks carried out by members of cross-functional technical teams to ensure successful goal achievement. 

Facilitating change management processes (both internal and external). 

Analyzing requirements and actions to ensure the delivery of high-quality services. 

Gathering and reviewing processes to identify potential changes or improvements. 

Coordinating problem management activities to prevent incident recurrence. 

Leading Disaster Recovery team coordination efforts. 

A Bachelor’s degree in Computer Science, Engineering, Business Administration, or a related field. 

1-3 years of proven experience in service management, with a solid track record of successfully delivering complex projects. 

Strong communication skills, with the ability to inspire teams and build trust with clients and stakeholders. 

Demonstrated experience in managing cloud or IT infrastructure projects — hybrid cloud knowledge is a major plus. 

Sharp organizational instincts, a solutions-first mindset, and the ability to prioritize in a fast-paced environment.