Senior System Engineer

• Monitor the health and performance of cloud services, including virtual machines, databases, and networking components. 

• Respond promptly to alerts and incidents, troubleshoot issues, and take necessary actions to restore services to optimal levels. 

• Respond to incidents, service outages, and customer issues related to the cloud infrastructure promptly. 

• Utilize monitoring tools to proactively identify potential problems and implement preventive measures. 

• Participate in incident response and resolution processes, including root cause analysis to prevent similar issues in the future. 

• Coordinate and implement changes to the cloud infrastructure while adhering to change management procedures and best practices. 

• Engage in presales activities and act as lead solutions architect. Define the overall cloud architecture and provide guidance on selecting appropriate cloud technologies and services for each project. 

• Design scalable and resilient cloud solutions that align with business objectives and adhere to best practices in the industry. 

• Create architecture diagrams, documentation, and blueprints to communicate design concepts to relevant teams. 

• Develop and implement security strategies and controls to ensure data protection, access management, and compliance with industry standards. 

• Advise on security best practices and stay updated with emerging threats and vulnerabilities. 

• Plan and oversee the migration of on-premises applications and services to the cloud, ensuring minimal disruption and data integrity. 

• Integrate cloud-based solutions with existing systems and applications to create a seamless environment 

• Design and implement performance tuning measures to ensure cloud solutions meet performance requirements and are cost-efficient. 

• Make informed decisions on which cloud services to leverage, such as computing instances, storage options, databases, and networking components. 

• Provide technical guidance and oversight to other team members in designing complex and scalable cloud solutions that align with industry best practices. 

• Act as a mentor to junior/medior team members, providing guidance and support in their career growth and technical development. 

• Organize knowledge-sharing sessions and workshops within the team to encourage continuous learning and the exchange of best practices. 

• Act as an escalation point for technical challenges and issues faced by the team, providing guidance and support for timely resolution 

• All other relevant activities for ongoing projects in accordance with the Team Lead. 

• Stay updated with the latest cloud technologies, services, and best practices, and recommend improvements to enhance system performance and reliability. 

• Monitor the cloud infrastructure for cost efficiency. 

• Identify and resolve performance bottlenecks, ensuring the infrastructure meets the required service level agreements (SLAs). 

• Maintain backup strategies to ensure data integrity and availability in case of data loss or disasters. 

• Conduct regular disaster recovery drills to validate the effectiveness of recovery procedures. 

• Monitor for security threats and vulnerabilities and respond to incidents promptly. 

• Ensure compliance with industry standards and regulatory requirements. 

• Maintain comprehensive documentation of cloud infrastructure configurations, operational procedures, and troubleshooting guides. 

• Proactive communication with Account managers/Sales          

• Track all work activities in internal tools (ticketing system, time-tracking, project management etc.) 

• Bachelor degree in Technical Science or Computer Science

• 5+ years of experience in a similar role

• Proactive problem-solver, critical thinker

• Independent worker with attention to detail

• Determined and systematic

• Demonstrates personal integrity and personal accountability

• Advanced English speaker

Technical working knowledge:

• Dell Server, HPE Blade Server, Cisco UCS

• NetApp Storage, Hitachi VSP Storage, 3PAR Storage

• VMware ESXi/vCenter, NSX, Cloud Director, VCDA

• SAN switches (Cisco/Brocade)

• Linux CentOS (Rocky), RedHat, Ubuntu

• Windows Server (DNS, DHCP, ADDS, GPO, ADCS, ADFS, WSUS, WSFC, NPS, IIS)   

• NFS, SMB/CIFS, SCSI, FC protocol

• Knowledge of one or more scripting languages (PowerShell, Bash, Python, Perl, TCL, etc.)

• Experience with Terraform or Ansible is a plus