Operations center service coordinator

Job description

  • Identifying priorities, tracking ticketing and assign them to appropriate team
  • Monitoring the delivery of services to clients in defined SLA and quality parameters
  • End-to-end monitoring of the ticket life cycle from opening to final resolution
  • Closing all resolved tickets and sending confirmation to clients
  • Communicating with clients during ticket resolution (giving status, answering queries)
  • Active communication with the sales team and timely provision of all information necessary for business communication
  • Verifying time entries in the time-tracking tool
  • Tracking requirements, updating the status and managing the life cycle of the problem until the final solution


  • Experience in managing technology incidents
  • Strong communication and stakeholder management skills
  • Service desk experience
  • Change management experience
  • Strong ability to manage escalations within the team and with external stakeholders
  • Basic knowledge of software development, IT security, infrastructure management and other technology domains
  • Excellent interpersonal skills together with an ability to lead and motivate others to deliver in incident situation
  • Customer-oriented mindset, willingness to help

Benefits which we offer:

  • Work in a dynamic team where new ideas and open communication are quite valued
  • High possibility of personal and professional development within the company
  • Continuous training through mentoring programs, internal and external training and certifications
  • Flexibility to combine remote working and working at the office
  • A range of benefits that include private health insurance
  • Work in a modern space in an attractive location